In this blog post we’re going to talk about the different call divert codes and how they work.
Our call unmasking service works by using a conditional call divert; this means any declined calls are diverted to the Show Me The Number network to be unmasked. This is particular divert setting is known as a “divert when busy”.
There are a few other divert settings available to supported UK networks, and here we’ll discuss those.
Divert When Busy
This is the setting we tend to use at Show Me The Number; this means any calls when you are busy will be diverted. On a mobile phone, busy means you’ve rejected or declined the call. We use this setting the most as it offers the easiest solution for handling withheld calls – you are going to decline those calls!
- Activation Format: **67* followed by the number, followed by #. For example, to divert to the number 03300100000, you’d dial **67*03300100000#
- Cancel Divert: ##67#
- Check Status: *#67#
Divert Missed or Unanswered Calls
This is another divert option available, and means any missed, or unanswered calls will be diverted. Although we don’t tend to recommend this divert option for long term use (as it technically replaces your existing voicemail setup), it can be useful if you are receiving nuisance calls at times when you can’t decline the calls (at night, work etc).
- Activation Format: **61* followed by the number, followed by #. For example, to divert to the number 03300100000, you’d dial **61*03300100000#
- Cancel Divert: ##61#
- Check Status: *#61#
Divert All Calls
This is the final divert option that we sometimes recommend to customers. We suggest using this if you are recieving calls that typically hang up quickly (think 1 ring nuisance calls) where you don’t have time to decline the call. We certainly don’t suggest using this setup for any long period of time as ALL calls to your mobile will be diverted thus you won’t be able to answer any calls during the time it is active. However it is ideal for catching a persistent nuisance caller, or someone who is making “one ring” calls.
- Activation Format: **21* followed by the number, followed by #. For example, to divert to the number 03300100000, you’d dial **21*03300100000#
- Cancel Divert: ##21#
- Check Status: *#21#
Alternatively you can set this option from within your mobile phone menu, which will typically be under Phone > Settings/Options > Call Forwarding/Divert
Cancel All Diverts
Lastly, the only thing to mention is the divert code that will cancel all diverts – ##002#
Using The Codes
All the above codes are used simply by dialling them as you would a normal number. If the setting is successful you’ll see a “Success” or “Succeeded” message displayed on your mobile device.
Whilst we usually recommend the “Divert When Busy” setting, you may find some of the other options suitable for your needs. Please contact us if you need assistance with your particular circumstances so we can advise on the best setup for you.