Show Me The Number

Support Channels

We offer a number of support channels to our customers:

  • Email/Ticket Support. Simply send an email to support@showmethenumber.co.uk to open a new ticket.
  • Live Chat Support via our main website www.showmethenumber.co.uk – if an operator is available you’ll see a chat request in the bottom-left corner.
  • SMS/Text Message Support. Just send a text message to our chat number 07479 270 999. (Please note this number only accepts text messages and not voice calls or whatsapp).

We don’t currently offer telephone support.

Direct Debits

Direct Debit is our preferred choice for your monthly subscription.

You can easily switch to Direct Debit by completing a direct debit mandate online

In addition to been simple and easy, Direct Debit also offers you:

  • Complete control over payment – you can cancel the direct debit at any time via your own online or telephone banking.
  • Protection via your own banks Direct Debit Guarantee
  • Secure, trusted payment method used by major companies.

All direct debits are processed by our trusted partner GoCardless.

 

EE Network Issues 2018

EE Network Update 2018

We still appear to have customers who have issues activating our service on the EE network. Unfortunately this is an issue with the EE network itself and not our system.

Our test phone (iPhone X, EE Contract) activates without issue, and a lot of customers report they activate on EE without issue.

Other customers report they cannot activate on their phone (usually iPhone, EE Contract) and receive a grey screen unsuccessful message). A number of these customers report calling EE on 150 and asking for a manual divert works, yet other customers are informed EE doesn’t work on our system.

Due to the ongoing issues with EE we suggest the following:

Prior to signing up for our service –

Dial **67*02035190242#

If you recieve a grey screen giving a “success” message, our service will work fine, please proceed to sign up.

If you receive a grey failure message screen, please try dialling **67*442035190242# or **67*+442035190242#

If you still receive a grey screen please ensure the following:

  • You are not connected to WiFi (wifi calling interferes with setup).
  • You have updated your network settings (Settings>General>About, see if update is available).
  • Try texting vmoff to 150, then vmon to 150

If the above still gives a grey failure message screen, your last resort is to call EE customer services on 150 (we suggest asking for technical support), and inform them that call forwarding is not working on your mobile contract.

Explain to technical support that you wish to divert your calls when you are busy (technically known as a **67* divert). EE may inform you that they dont offer this service – they do offer it, it is stated on their website, moaned about on their own forum, and written in your contract paperwork!

Should you still not get anywhere with EE customer service, we would suggest asking to speak to a technical support supervisor as technically you are paying for something you are not receiving.

Further Information

EE’s own customer support forum suggests this issue is related to EE using 2 billing platforms.

Outcome

Unfortunately should the above not work and EE are unable to assist you, our service will not work.

We appreciate all comments from EE customers and potential customers with issues, please email support@showmethenumber.co.uk to let us know how you get on.

Latest Network Additions

We have now added the following networks to our supported list:

  • GiffGaff Pay As You Go
  • Three Pay As You Go

We also fully support all contract networks (with the exception of Tesco, Virgin and Plus.net).

If you would like clarification on whether your network is supported, please contact us.

No Credit Check Sim Only Deal

We’re pleased to now offer our Sim Only Deal which comes complete with our unique withheld-call unmasking service built in!

Our new sim-only deal offers you the following:

  • Unlimited Minutes
  • Unlimited Texts
  • Unlimited 4G Data
  • Call Unmasking
  • No Contract (Cancel Anytime)
  • No Credit Check
  • £25.99 per month

Our sim deal runs on the O2 network giving excellent coverage.

Monthly payment by direct debit or credit/debit card.

Sign up now

Withheld Number Calling

Withheld number calling you?

In case you weren’t already aware our service can assist you with that exact issue!

We unmask all withheld numbers / no caller id, and send you a text with the actual number displayed!

Yes, the next time you receive a withheld number call, we’ll tell you exactly what the callers real number was!

Check out our new online demo and see it in action for yourself.

Sim Card Deal – Launching Soon

Coming Soon – The SMTN Sim Card Option

Our new sim card option will be launching soon, which will offer the following:

  • Unlimited Minute
  • Unlimited Texts
  • Unlimited Data
  • Call Unmasking
  • No Contract (Cancel Anytime)
  • £25.99 per month

If you are interested in our new sim card option, please contact us today.

 

Trouble Activating?

Sometimes you may receive an error when trying to activate our service on your mobile:

Fear not, it is simple to get our service activated on your mobile by calling your network provider and asking them to activate the system on your behalf.

Simply call your network provider’s customer service, and tell them specifically:

“I want to forward my calls when busy to…….” – and state the 0330 telephone number quoted in your activation email and text message.

Job done – the next time you receive a withheld call, just reject it….we’ll then text you the real number of the caller!

Does it work?

We get asked the following types of questions all the time:

  • Does it actually work?
  • Is it a scam?
  • It’s not possible!

Well to put your mind at rest we can confirm in no uncertain times that YES – IT REALLY DOES WORK!

We can unmask No Caller ID, Withheld Number, Blocked and so on.

In simple terms when you receive a call from a withheld number, we’ll send you a text message telling you the number of the caller.

 

To further put your mind at rest, we’ve developed an online demo that you can try yourself!