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EE Text Message Alerts

We are aware a small number of our text-message unmasking alerts failing to deliver to handsets on the EE network.

If you are a customer who has declined/rejected a call, but not received a text, please contact us with the date and time of the call in question which will enable us to re-send the text message to you.

We are currently working with EE to resolve the issue, which we believe is related to network capacity.

This affects the EE network only, no other networks are affected.

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