In this blog post we’re going to talk about the different call divert codes and how they work.
Our call unmasking service works by using a conditional call divert; this means any declined calls are diverted to the Show Me The Number network to be unmasked. This is particular divert setting is known as a “divert when busy”.
There are a few other divert settings available to supported UK networks, and here we’ll discuss those.
Divert When Busy
This is the setting we tend to use at Show Me The Number; this means any calls when you are busy will be diverted. On a mobile phone, busy means you’ve rejected or declined the call. We use this setting the most as it offers the easiest solution for handling withheld calls – you are going to decline those calls!
Activation Format: **67* followed by the number, followed by #. For example, to divert to the number 07700900123, you’d dial **67*07700900123#
Cancel Divert: ##67#
Check Status: *#67#
Divert Missed or Unanswered Calls
This is another divert option available, and means any missed, or unanswered calls will be diverted. Although we don’t tend to recommend this divert option for long term use (as it technically replaces your existing voicemail setup), it can be useful if you are receiving nuisance calls at times when you can’t decline the calls (at night, work etc).
Activation Format: **61* followed by the number, followed by #. For example, to divert to the number 07700900123, you’d dial **61*07700900123#
Cancel Divert: ##61#
Check Status: *#61#
Divert All Calls
This is the final divert option that we sometimes recommend to customers. We suggest using this if you are receiving calls that typically hang up quickly (think 1 ring nuisance calls) where you don’t have time to decline the call. We certainly don’t suggest using this setup for any long period of time as ALL calls to your mobile will be diverted thus you won’t be able to answer any calls during the time it is active. However it is ideal for catching a persistent nuisance caller, or someone who is making “one ring” calls.
Activation Format: **21* followed by the number, followed by #. For example, to divert to the number 07700900123, you’d dial **21*07700900123#
Cancel Divert: ##21#
Check Status: *#21#
Alternatively you can set this option from within your mobile phone menu, which will typically be under Phone > Settings/Options > Call Forwarding/Divert
Cancel All Diverts
Lastly, the only thing to mention is the divert code that will cancel all diverts – ##002#
Using The Codes
All the above codes are used simply by dialling them as you would a normal number. If the setting is successful you’ll see a “Success” or “Succeeded” message displayed on your mobile device.
Whilst we usually recommend the “Divert When Busy” setting, you may find some of the other options suitable for your needs. Please contact us if you need assistance with your particular circumstances so we can advise on the best setup for you.
Please ensure you replace the relevant number given above with your unique number provided to you at signup.
Although we unmask withheld numbers, we’re regularly asked if we can, or know a way to trace the number and find out who it belongs to. Unfortunately this isn’t a service we offer, as the laws regarding data privacy are very strict, and with the increase of numbers being recycled makes this a very difficult area.
That said there are a couple of ways to attempt to trace a telephone number that are perfectly legal, usually accurate, and can be completed within a matter of minutes.
In this blog post we’ll cover 2 of these methods, and how you can potentially trace a telephone number!
Method 1 – Google Search
Believe it or not, simply searching Google for the number can be the most effective way of tracing the number. Simply visit Google and type in the full number (with or without the spaces).
If the number is found then usually the first couple of results will be the most promising. If the first couple of results belong to one of the calling sites such as “who-called”, it is usually an indication that the number belongs to a known telemarketer, call centre or call spammer. If the first couple of results belong to an actual business website then usually that website will be the business owner connected with the telephone number.
If the number you are searching is a mobile number, you may see results such as ebay/gumtree sales listings, small ad listing, or other websites.
We usually suggest the Google search method for landline numbers.
Our Tip: Try manipulating the telephone number you search on to cover the different ways telephone numbers are often typed, for example if searching for the number 07700900123, try the following search entries:
“07700 900 123”
We suggest using the speech marks (“) symbols when using spaces as it will ensure only the full telephone number is searched.
Method 2 – Facebook
The better method for searching for tracing mobile phone numbers if Facebook.
It is little known that you can search Facebook for a telephone number using the normal search bar. If a person has an active Facebook account and signed up with their phone number, then as long as they have not selected the relevant privacy settings they can be found by a telephone number search.
Simply visit Facebook, and search for the phone number. If the phone number is registered to a live account the account result should show in the results.
Our Tip: If no results, try visiting the Facebook login page (you may need to log out), and click “Forgotten Password”. In the box that appears enter the telephone number. If the number is associated with a Facebook account you’ll see the name and profile picture appear on screen!