If you use O2 / GiffGaff you will be aware that the network is suffering an outage today which is affecting mainly 3G/4G data.
Unfortunately this has also been affecting calls and text messages to/from the O2 network – as our service unmasks call, and sends the results by text, customers of the O2 and GiffGaff networks may be experiencing intermitted issues with our service.
Please note these issues are on the O2 network and not ourselves, and we keenly await an update from the O2 network regarding them resolving the issues they are having.
No other network is affected by this other than O2 and GiffGaff.
In this blog post we’re going to talk about the different call divert codes and how they work.
Our call unmasking service works by using a conditional call divert; this means any declined calls are diverted to the Show Me The Number network to be unmasked. This is particular divert setting is known as a “divert when busy”.
There are a few other divert settings available to supported UK networks, and here we’ll discuss those.
Divert When Busy
This is the setting we tend to use at Show Me The Number; this means any calls when you are busy will be diverted. On a mobile phone, busy means you’ve rejected or declined the call. We use this setting the most as it offers the easiest solution for handling withheld calls – you are going to decline those calls!
- Activation Format: **67* followed by the number, followed by #. For example, to divert to the number 07900900123, you’d dial **67*07900900123#
- Cancel Divert: ##67#
- Check Status: *#67#
Divert Missed or Unanswered Calls
This is another divert option available, and means any missed, or unanswered calls will be diverted. Although we don’t tend to recommend this divert option for long term use (as it technically replaces your existing voicemail setup), it can be useful if you are receiving nuisance calls at times when you can’t decline the calls (at night, work etc).
- Activation Format: **61* followed by the number, followed by #. For example, to divert to the number 07900900123, you’d dial **61*07900900123#
- Cancel Divert: ##61#
- Check Status: *#61#
Divert All Calls
This is the final divert option that we sometimes recommend to customers. We suggest using this if you are recieving calls that typically hang up quickly (think 1 ring nuisance calls) where you don’t have time to decline the call. We certainly don’t suggest using this setup for any long period of time as ALL calls to your mobile will be diverted thus you won’t be able to answer any calls during the time it is active. However it is ideal for catching a persistent nuisance caller!
- Activation Format: **21* followed by the number, followed by #. For example, to divert to the number 07900900123, you’d dial **21*07900900123#
- Cancel Divert: ##21#
- Check Status: *#21#
Cancel All Diverts
Lastly, the only thing to mention is the divert code that will cancel all diverts – ##002#
Using The Codes
All the above codes are used simply by dialling them as you would a normal number. If the setting is successful you’ll see a “Success” or “Succeeded” message displayed on your mobile device.
Whilst we usually recommend the “Divert When Busy” setting, you may find some of the other options suitable for your needs. Please contact us if you need assistance with your particular circumstances so we can advise on the best setup for you.
We’re pleased to confirm our service works on the new iPhone XS and XS Max, subject to your using a compatible network
Our standard service is a monthly subscription service, charged at £5.99 per month.
Due to popular demand we now offer annual payments for our service at £50 per annum.
To pay annually, please signup as normal at www.showmethenumber.co.uk/signup.html , and contact us to switch to annual payment.
Our service is subscription based (cancel at any time) and costs just £5.99 per month.
We are completly flexible in that you can cancel at any time without cancellation fee or fuss.
Most customers choose to pay by Credit or Debit Card, however we realise this doesn’t suit everyone and therefore offer payment by Direct Debit or Standing Order.
If you wish to pay by a means other than Credit or Debit card, please just contact us and we can arrange this for you.
To unmask the call you’ll need to reject it – if the call is not rejected, it will not be forwarded into our system for unmasking.
On the iPhone you will only see the red phone icon when your iPhone is unlocked.
If your iPhone is locked, you will only see a slide to answer motion appear on screen. In this scenario double-pressing the top or side button will reject the call.
Withheld number calls are frequently known by a number of different names which can often seem confusing in itself.
In this blog post we hope to clarify the types of calls our service can unmask.
Typically, a withheld call can go by a few different names, these are usually:
- Withheld Call
- Withheld Number
- Private Number
- Blocked Number
- No Caller ID
- Unknown Number
- Number Unknown
- Unknown Caller
To keep is simple we usually refer to these calls as Withheld Number Calls, but any call where no actual number is displayed on your caller ID is the same.
Can we unmask all of these?
The simple answer is YES, We Can! If the call that you receive does not have a number displayed as the caller id, we can unmask it.
This is a question we get asked a lot, and unfortunately the answer is no.
Our service cannot see or unmask withheld calls that have occurred prior to you signing up and activating our service.
The chances are the caller will call back however, so activate our service now, and the next time they call we’ll unmask them for you.
We’ve answered this, and a lot more frequently asked questions in our new support site.
Although we unmask withheld numbers, we’re regularly asked if we can, or know a way to trace the number and find out who it belongs to. Unfortunately this isn’t a service we offer, as the laws regarding data privacy are very strict, and with the increase of numbers being recycled makes this a very difficult area.
That said there are a couple of ways to attempt to trace a telephone number that are perfectly legal, usually accurate, and can be completed within a matter of minutes.
In this blog post we’ll cover 2 of these methods, and how you can potentially trace a telephone number!
Method 1 – Google Search
Believe it or not, simply searching Google for the number can be the most effective way of tracing the number. Simply visit Google and type in the full number (with or without the spaces).
If the number is found then usually the first couple of results will be the most promising. If the first couple of results belong to one of the calling sites such as “who-called”, it is usually an indication that the number belongs to a known telemarketer, call centre or call spammer. If the first couple of results belong to an actual business website then usually that website will be the business owner connected with the telephone number.
If the number you are searching is a mobile number, you may see results such as ebay/gumtree sales listings, small ad listing, or other websites.
We usually suggest the Google search method for landline numbers.
Our Tip: Try manipulating the telephone number you search on to cover the different ways telephone numbers are often typed, for example if searching for the number 07700900123, try the following search entries:
- “07700 900123”
- “07700 900 123”
We suggest using the speech marks (“) symbols when using spaces as it will ensure only the full telephone number is searched.
Method 2 – Facebook
The better method for searching for tracing mobile phone numbers if Facebook.
It is little known that you can search Facebook for a telephone number using the normal search bar. If a person has an active Facebook account and signed up with their phone number, then as long as they have not selected the relevant privacy settings they can be found by a telephone number search.
Simply visit Facebook, and search for the phone number. If the phone number is registered to a live account the account result should show in the results.
Our Tip: If no results, try visiting the Facebook login page (you may need to log out), and click “Forgotten Password”. In the box that appears enter the telephone number. If the number is associated with a Facebook account you’ll see the name and profile picture appear on screen!
Due to the continued growth and success of Show Me The Number, we’ve recently invested in new and improved support systems.
You can now request support via the following methods:
We offer fast response via email, and can be reached at the following addresses:
Pre-Sales – firstname.lastname@example.org
Support – email@example.com
Text message support is available by sending a text message to:
07479 270 999
Live chat is available on our main website at www.showmethenumber.co.uk – just click the icon in the bottom-left corner.
We also have a new support portal available at https://support.showmethenumber.co.uk with a whole array of FAQ and answers to common questions.