Our service is subscription based (cancel at any time) and costs just £5.99 per month.
We are completly flexible in that you can cancel at any time without cancellation fee or fuss.
Most customers choose to pay by Credit or Debit Card, however we realise this doesn’t suit everyone and therefore offer payment by Direct Debit or Standing Order.
If you wish to pay by a means other than Credit or Debit card, please just contact us and we can arrange this for you.
To unmask the call you’ll need to reject it – if the call is not rejected, it will not be forwarded into our system for unmasking.
On the iPhone you will only see the red phone icon when your iPhone is unlocked.
If your iPhone is locked, you will only see a slide to answer motion appear on screen. In this scenario double-pressing the top or side button will reject the call.
Withheld number calls are frequently known by a number of different names which can often seem confusing in itself.
In this blog post we hope to clarify the types of calls our service can unmask.
Typically, a withheld call can go by a few different names, these are usually:
- Withheld Call
- Withheld Number
- Private Number
- Blocked Number
- No Caller ID
- Unknown Number
- Number Unknown
- Unknown Caller
To keep is simple we usually refer to these calls as Withheld Number Calls, but any call where no actual number is displayed on your caller ID is the same.
Can we unmask all of these?
The simple answer is YES, We Can! If the call that you receive does not have a number displayed as the caller id, we can unmask it.
This is a question we get asked a lot, and unfortunately the answer is no.
Our service cannot see or unmask withheld calls that have occurred prior to you signing up and activating our service.
The chances are the caller will call back however, so activate our service now, and the next time they call we’ll unmask them for you.
We’ve answered this, and a lot more frequently asked questions in our new support site.
Although we unmask withheld numbers, we’re regularly asked if we can, or know a way to trace the number and find out who it belongs to. Unfortunately this isn’t a service we offer, as the laws regarding data privacy are very strict, and with the increase of numbers being recycled makes this a very difficult area.
That said there are a couple of ways to attempt to trace a telephone number that are perfectly legal, usually accurate, and can be completed within a matter of minutes.
In this blog post we’ll cover 2 of these methods, and how you can potentially trace a telephone number!
Method 1 – Google Search
Believe it or not, simply searching Google for the number can be the most effective way of tracing the number. Simply visit Google and type in the full number (with or without the spaces).
If the number is found then usually the first couple of results will be the most promising. If the first couple of results belong to one of the calling sites such as “who-called”, it is usually an indication that the number belongs to a known telemarketer, call centre or call spammer. If the first couple of results belong to an actual business website then usually that website will be the business owner connected with the telephone number.
If the number you are searching is a mobile number, you may see results such as ebay/gumtree sales listings, small ad listing, or other websites.
We usually suggest the Google search method for landline numbers.
Our Tip: Try manipulating the telephone number you search on to cover the different ways telephone numbers are often typed, for example if searching for the number 07700900123, try the following search entries:
- “07700 900123”
- “07700 900 123”
We suggest using the speech marks (“) symbols when using spaces as it will ensure only the full telephone number is searched.
Method 2 – Facebook
The better method for searching for tracing mobile phone numbers if Facebook.
It is little known that you can search Facebook for a telephone number using the normal search bar. If a person has an active Facebook account and signed up with their phone number, then as long as they have not selected the relevant privacy settings they can be found by a telephone number search.
Simply visit Facebook, and search for the phone number. If the phone number is registered to a live account the account result should show in the results.
Our Tip: If no results, try visiting the Facebook login page (you may need to log out), and click “Forgotten Password”. In the box that appears enter the telephone number. If the number is associated with a Facebook account you’ll see the name and profile picture appear on screen!
Due to the continued growth and success of Show Me The Number, we’ve recently invested in new and improved support systems.
You can now request support via the following methods:
We offer fast response via email, and can be reached at the following addresses:
Pre-Sales – email@example.com
Support – firstname.lastname@example.org
Text message support is available by sending a text message to:
07479 270 999
Live chat is available on our main website at www.showmethenumber.co.uk – just click the icon in the bottom-left corner.
We also have a new support portal available at https://support.showmethenumber.co.uk with a whole array of FAQ and answers to common questions.
We offer a number of support channels to our customers:
- Email/Ticket Support. Simply send an email to email@example.com to open a new ticket.
- Live Chat Support via our main website www.showmethenumber.co.uk – if an operator is available you’ll see a chat request in the bottom-left corner.
- SMS/Text Message Support. Just send a text message to our chat number 07479 270 999. (Please note this number only accepts text messages and not voice calls or whatsapp).
We don’t currently offer telephone support.
Direct Debit is our preferred choice for your monthly subscription.
You can easily switch to Direct Debit by completing a direct debit mandate online
In addition to been simple and easy, Direct Debit also offers you:
- Complete control over payment – you can cancel the direct debit at any time via your own online or telephone banking.
- Protection via your own banks Direct Debit Guarantee
- Secure, trusted payment method used by major companies.
All direct debits are processed by our trusted partner GoCardless.
EE Network Update 2018
We still appear to have customers who have issues activating our service on the EE network. Unfortunately this is an issue with the EE network itself and not our system.
Our test phone (iPhone X, EE Contract) activates without issue, and a lot of customers report they activate on EE without issue.
Other customers report they cannot activate on their phone (usually iPhone, EE Contract) and receive a grey screen unsuccessful message). A number of these customers report calling EE on 150 and asking for a manual divert works, yet other customers are informed EE doesn’t work on our system.
Due to the ongoing issues with EE we suggest the following:
Prior to signing up for our service –
If you recieve a grey screen giving a “success” message, our service will work fine, please proceed to sign up.
If you receive a grey failure message screen, please try dialling **67*442035190242# or **67*+442035190242#
If you still receive a grey screen please ensure the following:
- You are not connected to WiFi (wifi calling interferes with setup).
- You have updated your network settings (Settings>General>About, see if update is available).
- Try texting vmoff to 150, then vmon to 150
If the above still gives a grey failure message screen, your last resort is to call EE customer services on 150 (we suggest asking for technical support), and inform them that call forwarding is not working on your mobile contract.
Explain to technical support that you wish to divert your calls when you are busy (technically known as a **67* divert). EE may inform you that they dont offer this service – they do offer it, it is stated on their website, moaned about on their own forum, and written in your contract paperwork!
Should you still not get anywhere with EE customer service, we would suggest asking to speak to a technical support supervisor as technically you are paying for something you are not receiving.
EE’s own customer support forum suggests this issue is related to EE using 2 billing platforms.
Unfortunately should the above not work and EE are unable to assist you, our service will not work.
We appreciate all comments from EE customers and potential customers with issues, please email firstname.lastname@example.org to let us know how you get on.
We have now added the following networks to our supported list:
- GiffGaff Pay As You Go
- Three Pay As You Go
We also fully support all contract networks (with the exception of Tesco, Virgin and Plus.net).
If you would like clarification on whether your network is supported, please contact us.